Terms and Conditions

The Client is expected to have the property "camera ready" prior to the beginning of the arrival window. This includes all cleaning and furniture staging.
We ask that you have your clients review our Getting Ready checklist
If the Photographer arrives at the appointment and the home is not ready, the property will be shot "As Is".
We value your feedback and input for choosing the best angles to photograph the property. If you would like to give input, please meet the photographer at the beginning of the appointment or add notes in the "comments" section of the order.
Absent your input, the photographer will use his/her best judgment and experience to decide which angles will best highlight the property.

Order Details & Accuracy:
The Client is expected to have accurately entered or communicated all pertinent information at the time the order is placed. We reserve the right to update incorrect information and adjust the pricing of the order to accurately reflect the order (ie. The client enters that the property is 1,200 square feet but it is actually 2,400 square feet).

Our pricing reflects the cost for a single dwelling in a residential household. For commercial or multi-unit properties, please contact our office for a personalised quote.


Reschedule/Cancellation Policy:
Confirmed appointments cancelled or rescheduled within 24 hours before the appointment start time are subject to a 50% of booking price cancellation fee.

Payment Terms:

You will be invoiced after all media has been delivered. Payment is due upon receipt of the invoice. 

If there is a balance on your account that is over 45 days outstanding, JB3D Limited reserve the right to pause the ordering process until the balance has been paid.

After 90 days of non-payment, we will send the account to collections.

Delivery Times:

Next Business Day Following Appointment 

HDR Photography & Videography

Floor Plans

Aerial/Drone Photography

Second Business Day Following Appointment (if desired photos to be edited are chosen the same day photos are delivered).

Photoshopping

Twilight Edits

Virtual Staging